In general, we follow the rule that orders are shipped on a daily basis (if available). For delivery in the Netherlands, we use DHL or our own courier service.

For business shipments on invoice, Impromex Technics BV uses DHL. Generally, these shipments will be delivered to you the next working day.

For business shipments under advance payment/cash on delivery, Impromex Technics BV uses DHL. Generally, these shipments will be delivered to you the next working day.

Minimum order value for a free delivery is € 250.00. Order costs for a non-free order for delivery in the Netherlands: € 11.50 per order, for delivery in Belux € 16.50.

These General Terms and Conditions apply to all agreements entered into with Impromex Technics BV, regardless of any conflicting provisions in any other General Terms and Conditions of the counterparty, unless otherwise agreed.

An offer made by Impromex has a validity period of 30 days. All quotations and price quotations made by or on behalf of Impromex are without obligation, unless otherwise stated in writing by Impromex.

An agreement for the delivery of goods and/or the provision of services is deemed to have been concluded when the respective order from the buyer has been confirmed or invoiced in writing by Impromex, or when Impromex has commenced delivery. It is open to the parties to prove the conclusion of the agreement by other means.

All delivery periods mentioned by Impromex in the agreement or invoice are determined to the best of our knowledge. The delivery time is approximate and is not a strict deadline. If there is a risk of exceeding it, this will be communicated as soon as possible. In the event of force majeure on the part of Impromex, the period will be extended. If Impromex provides administrative, ergonomic services, courses, workshops, or other advisory services, Impromex is entitled to charge the current hourly rate for these services.

If a, confirmed in writing, delivery of furniture is canceled by the customer within 24 hours before the agreed date and time, or if there is no one present at the specified address to accept the order, Impromex is obliged to charge transport costs of € 85 (excl. VAT).

Force majeure with regard to the agreement/invoice shall mean all that is understood in this regard in legislation and case law. Impromex is not obliged to fulfill its obligations under the agreement/invoice if fulfillment has become impossible due to force majeure. The agreement will then be dissolved.

Loading and unloading and transport of the goods are at the expense and risk of the buyer, unless otherwise agreed in writing. Transport costs are borne by the buyer unless otherwise agreed.

Prices as agreed are exclusive of VAT, transport, and handling costs of € 9.50 per order.

Companies.

Sales to companies, institutions, authorities, and similar enterprises can be delivered on invoice upon receipt of a written order (fax or post). Companies, institutions, governments, etc. are understood to mean that they are registered with the Chamber of Commerce in the Netherlands.

Payment must then be made within 15 days from the date of the invoice or within the term agreed upon and indicated on the invoice. If there is any mutual payment obligation between the buyer and the supplier, invoices can be set off.

In the event of non (timely) payment, the buyer is automatically in default. Over the period from the date on which the payment term has expired to the date of payment to Impromex, the buyer is liable for immediate payment of interest at a rate of 12% per annum on the outstanding amount.

The advice given by Impromex is exclusively for application and use by the buyer. Prior permission from Impromex is required for disclosure or provision outside the circle of the buyer.

The copyright, as well as all other intellectual or industrial property rights to the delivered goods, belong to Impromex. The buyer only obtains the right to use. This unless otherwise agreed in writing.

Until the full payment of all claims arising from the agreement/invoice, the delivered goods remain the exclusive property of Impromex. Until the time of full payment, the buyer is not authorized to pledge the goods to third parties. In the context of normal business operations, the buyer is entitled to sell the goods to third parties in accordance with their intended use.

Impromex is only responsible for shortcomings that could have been avoided with due care and expertise that could reasonably be expected. Impromex's liability is limited to the cost price of the product. This is subject to any legal liability. The condition for the emergence of any right to compensation is always that the buyer has reported the damage to Impromex in writing as soon as possible after its occurrence.

Impromex offers a warranty on the delivered goods of 12 months unless otherwise stated in the agreement/invoice, provided the following reporting rules are observed. With regard to goods obtained by Impromex from third parties, the warranty does not extend beyond the warranty that Impromex can claim against that third party. All this subject to legal rules in this regard. The buyer must report visible defects in writing within 8 days after delivery, failing which any claim against Impromex will lapse. Complaints about invisible defects must be made in writing by registered letter within 8 days after the defect has been discovered, could have been discovered, or should have been discovered. If a complaint is justified, the goods will be repaired, reimbursed, or replaced after consultation. Complaints do not suspend the buyer's obligations.

Impromex is never responsible for physical defects before, during, or after the use of the goods obtained from Impromex by the buyer and/or services provided.

Impromex is entitled to dissolve the agreement in whole or in part without obligation to pay compensation if:

* the buyer fails or fails in a timely manner to fulfill its obligations under the agreement/invoice

* the buyer applies for suspension of payments or goes bankrupt

* the buyer is a company and is dissolved.

In the above cases, the buyer is deemed to be in default.

The sale, agreement/invoice is subject exclusively to Dutch law. All disputes concerning the conclusion, interpretation, or execution of the agreement or resulting agreements will, insofar as they fall within the competence of the District Court, be submitted to the District Court in the place of business of Impromex Technics B.V.